Complaints
How we handle complaints
If you are not satisfied with our service at any point please contact us and we will do our very best to handle any issues or help work through any problems or queries you have.
If you have a complaint relating to your GEN-3 policy, you can contact:
If You are dissatisfied with the final response to Your
complaint, You may ask the Financial Ombudsman Service
to review Your case by contacting:
Contacting the Financial Ombudsman Service at any stage of
Your complaint will not affect Your legal rights.