How we handle complaints
If you are not satisfied with our service at any point please contact us and we will do our very best to handle any issues or help work through any problems or queries you have.
If you have a complaint relating to your GEN-3 Keycare policy, you can contact:
Keycare, 2-3 Quayside House
Quayside, Salts Mill Road
If You are dissatisfied with the final response to Your complaint, You may ask the Financial Ombudsman Service to review Your case by contacting:
Financial Ombudsman Service
Tel: 0800 023 4567 for people phoning from a “fixed line” (for example a landline)
Tel: 0300 1239 123 for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02
Fax: 0207 964 1001
Contacting the Financial Ombudsman Service at any stage of Your complaint will not affect Your legal rights.